Return & Refund Policy

Last Updated: July 31, 2025

At ALORA, our goal is to help every customer feel confident in their purchase. We stand behind the quality of our products and proudly offer a 60-Day Money-Back Guarantee because we understand that every wellness journey is unique.

Please review the policy below for information about returns, refunds, cancellations, and damaged orders.

60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee on all eligible purchases made through our official website.

If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of the date your order was delivered.

Our guarantee allows you to try the product as intended. If it does not meet your expectations, you may still be eligible for a refund—even if the product has been opened or used.

To begin the refund process, please contact our support team at:

supportaloraproducts@gmail.com

How to Request a Refund

To request a refund, please contact our customer support team within 60 days of delivery and include:

• Your order number

• The email address used for your purchase

• A brief description of your experience

Our team will review your request and provide the next steps.

Refund Processing

Once your refund request has been approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it can no longer be canceled. If you are unsatisfied after receiving your order, you may request a refund under our 60-Day Money-Back Guarantee.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:

supportaloraproducts@gmail.com

After reviewing your request, you may choose either:

• A replacement product at no additional cost, or

• A full refund.

Promotional Bundles and Special Offers

For purchases made as part of a promotional offer (including bundle discounts, free products, or free gifts), the promotional order must be handled as a whole.

If a refund is requested for a promotional purchase, ALORA reserves the right to require that all products included in the promotional offer be part of the refund request in order to receive a full refund.

Refund Abuse & Fraud Prevention

Our Money-Back Guarantee is designed to give genuine customers peace of mind.

To protect our customers and our business, ALORA reserves the right to deny refund requests in cases involving suspected fraud, abuse of the guarantee, excessive refund requests, or other activity that appears inconsistent with the intended purpose of this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: supportaloraproducts@gmail.com

Our team will be happy to assist you.