Shipping policy
Shipping Policy
Last Updated: July 31, 2025
Thank you for choosing ALORA. We are committed to processing and delivering your order as quickly and efficiently as possible.
Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after they are placed.
Orders are not processed or shipped on weekends or holidays.
During periods of high demand, promotions, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.
Shipping Times
Once your order has been processed, estimated delivery is typically 7–15 business days, depending on your destination.
Please note that delivery times are estimates only and are not guaranteed.
Shipping Destinations
ALORA currently ships worldwide.
Delivery availability and shipping times may vary depending on the destination country.
Customers are responsible for ensuring that the products they order comply with the import laws and regulations of their destination country.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.
Delayed Deliveries
While we work hard to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, including:
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Carrier delays
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Customs inspections
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Severe weather
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High shipping volumes
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Local delivery disruptions
ALORA is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or become undeliverable.
If you notice an error in your shipping address, please contact us immediately at supportaloraproducts@gmail.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors.
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Contacting your local shipping carrier.
If you are still unable to locate your package, please contact our support team and we will work with you to investigate the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at supportaloraproducts@gmail.com.
After reviewing your request, you may choose either:
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A replacement product at no additional cost, or
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A full refund.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges, when applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: